Delivery Information

We offer FREE delivery on all orders over £50. For orders of less than £50, a £4.75 shipping charge is applicable.

Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding Bank Holidays). If you order after 3.00pm, please calculate your delivery time as if your order had been placed the following working day. For next week day delivery (if available) please order before 10:00am.

Standard Postal and Courier Deliveries, normally 5 Working Days

Standard postal and courier deliveries should arrive within 5 working days of placing your order (to be safe, please allow a little extra during busy sales periods). Premium Courier Delivery Services

If you choose a product which is delivered by courier, you may be offered the option of paying a small extra charge for a premium delivery service. In this case, your product will be delivered on the date and during any time slot specified. Premium delivery is not available for products delivered direct from the supplier. All deliveries must be signed for.

If we are sending your product by courier, our third e-mail to you will contain a link to the courier's website, and a parcel number, so that you can track your order right to your doorstep. Standard courier deliveries are usually made between 9am and 5pm. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.

IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

Please allow extra time for deliveries to Scottish islands or if you apply for credit (we need to receive your signed application form back before we can process your order; this can add 5 working days).Tracking Your Order

Any request to leave parcels with neighbour or Left Safe may be taken into account, however this cannot be guaranteed. If you ask for the parcel to be left without signature Digital Frames Ltd will not be held responsible if the parcel goes missing when delivered.

You can track the progress of your order by logging in and then going to ‘My Account’. We will inform you if there are likely to be any unexpected delays.