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Terms & Conditions

1.i These terms of sale apply to all goods supplied by Patched Media Ltd

1.ii No contract exists between you and Patched Media Ltd for the sale of any goods until Patched Media Ltd has received and accepted your order. Once Patched Media Ltd does so, there is a binding legal contract between us. An acknowledgement of your order will be sent to you via e-mail after your payment is taken. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.

1.iii The contract is subject to your right of cancellation (see below).

1.iv Patched Media Ltd may change these terms of sale without notice to you in relation to future sales.

i.v Patched Media Ltd gives no assurance as to the mutual compatibility of components sold on any single invoice. It is the responsibility of the buyer to ensure that the goods purchased are suitable for the purpose intended. This does not affect your statutory rights.

1.vi These terms and conditions are subject only to UK law.

Delivery Requirements

2.i The description and price of the goods you order will be as shown on the Patched Media Ltd website at the time you place your order.

2.ii The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, Patched Media Ltd will inform you as soon as possible and refund you for any sum that has been paid by you or debited from your credit card for the goods.

2.iii Every effort is made to ensure that prices shown on Patched Media Ltd website are accurate at the time you place your order. If an error is found, Patched Media Ltd will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If Patched Media Ltd does not receive an order confirmation within 7 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 7 day period, Patched Media Ltd will refund you for any sum that has been debited from your credit card for the goods.

2.iv In addition to the price, you may be required to pay a delivery charge for the goods.

Making A Purchase

3.i Payment for the goods and delivery charges can be made by any method shown on Patched Media Ltd website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle Patched Media Ltd to terminate the contract immediately.

3.ii There will be no delivery until cleared funds are received.

3.iii Credit notes must be used within six months of the date they are issued. Any credit notes over six months old are invalid and will be removed from the customer's account.

Delivery

4.i The goods you order will be delivered to the address you give when you place your order, these are restricted to addresses with a valid postcode within the United Kingdom.

4.ii Orders placed before 3.00 pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)

4.iii If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations then Patched Media Ltd shall refund you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to Patched Media Ltd with the costs being borne by you. Should you fail to return the goods, Patched Media Ltd reserves the right to deduct any direct costs incurred by Patched Media Ltd in retrieving the goods as a result of such failure.

4.iv Should you require the goods to be redirected to another address after the goods have been dispatched you may be required to pay an additional postage charge.

4.v Every effort will be made to deliver the goods on the day specified at the time of order. However, Patched Media Ltd will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, Patched Media Ltd will inform you as soon as possible.

4.vi Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as 'UNCHECKED'. This does not affect your rights as a consumer but may assist Patched Media Ltd in pursuing a future claim against our courier company.

4.vii Whilst every effort shall be made to keep any delivery date, time of delivery shall not be of the essence. Patched Media Ltd shall not be liable for any consequential loss incurred by the buyer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.

4.viii Delivery charges are calculated by value & or weight. There will also be additional delivery charges for offshore destinations such as Orkney & Scilly Isles (Please review delivery table for all Postcodes affected).

Risk/Title

The goods are at your risk from the time of delivery. Thank you for ordering from Patched Media Ltd. Any comments or recommendations regarding our service would be appreciated. Please email sales@patchedmedia.co.uk with your feedback.

Your right of cancellation

6.i You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (A working day is any day other than weekends and bank or other public holidays).

6.ii To exercise your right of cancellation, you must give written notice to Patched Media Ltd by hand, post or via email, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

6.iii Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to Patched Media Ltd at your own cost. The goods must be returned to the address shown within the RMA section of the website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or misdescribed goods we shall, after receiving notification, either collect the goods from you or ask you to return the goods yourself and refund you the reasonable postage costs.

6.iv Once you have notified Patched Media Ltd that you are cancelling the contract, Patched Media Ltd will refund you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.

6.v Except in the case of faulty or misdescribed goods, if you do not return the goods as required, Patched Media Ltd may charge you a sum not exceeding the direct costs of recovering the goods.

6.vi You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.

Warranty

7.i All goods supplied by Patched Media Ltd are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.

7.ii This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by Patched Media Ltd or manufacturer, failure to follow Patched Media Ltd or manufacturer's instructions, or any alteration or repair carried out without Patched Media Ltd approval.

7.iii If the goods supplied to you are damaged or any item missing/incomplete on delivery, we request you notify Patched Media Ltd within 48 hours. This does not affect your statutory rights.

7.iv If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify Patched Media Ltd as soon as possible.

7.v If a product that was faulty at the time of sale is returned to the retailer, the buyer is legally entitled to: A full Refund, If this is within a reasonable time of the sale, After a reasonable time a replacement product or partial refund (to the value of the replacement) will be offered.

7.vi It is the responsibility of the buyer to return the goods to/from Patched Media Ltd premises.

7.vii Items purchased from Clearance or sold at a special price as end of line or for other reasons that prevent them from being sold as new are sold with a 30 day warranty only. These items may be second user, refurbished or discontinued stock. Packaging, if supplied, may not be in new condition. All items are tested working.

7.vii Any items which are returned under the warranty and are found to be in a working condition will be charged a testing fee of £10 or 10% of the value of the goods, whichever is the greater.

Limitation of Liability

8.i Subject to 8.2 below, as you are a consumer Patched Media Ltd shall not be liable to you for any loss or damage in circumstances where:

8.i.a there is no breach of a legal duty owed to you by Patched Media Ltd or by its employees or agents;

8.i.b such loss or damage is not a reasonably foreseeable result of any such breach;

8.i.c any increase in loss or damage resulting from breach by you of any term of this contract.

8.ii Nothing in these conditions excludes or limits the liability of Patched Media Ltd for death or personal injury caused by Patched Media Ltd negligence or fraudulent misrepresentation.

Returns Policy

9.i It is the responsibility of the buyer to return and collect goods to / from the Patched Media Ltd premises.

9.ii The goods cannot be returned unless an RMA number has been requested and obtained from Patched Media Ltd and the package clearly marked on the outside with this identification.

9.iii If the returned goods received by Patched Media Ltd are not in a sellable 'as new' condition, then Patched Media Ltd reserves the right to make a charge for downgrading a product to a price that is less than that charged for the goods if sold as new. This charge will vary according to the condition of the returned goods. This does not affect your statutory rights.

9.iv If the buyer properly returns any of the goods in accordance with the Distance Selling Regulations within 7 working days in writing, the buyer shall nonetheless be responsible for the return cost of the goods. This does not affect your statutory rights.

10. Privacy Policy

10.i What information do we collect?

We collect information from you when you place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience - (your information helps us to better respond to your individual needs)
To improve our website - (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service - (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
To send periodic emails
To administer a contest, promotion, survey or other site feature

Customer will not receive any continual email solicitation from the company, unless the customer consents to the solicitation at checkout, or through a double opt-in process. And, if the customer does consent to receive email from the company, the company agrees to have a simple unsubscribe option available, along with unsubscribe instructions in every email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

A full copy of our Privacy Policy can be found here.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.